FREE DOMESTIC SHIPPING ON ORDERS OVER RS.6,000 | USE CODE FREESHIP

FAQ

Orders

What currency are your prices in?

As you are visiting our India store all prices displayed are in Indian Rupees.

How do I know which size will fit me best?

The size guide serves as a general guideline for helping you find your correct size fit. Please bear in mind our silhouettes do vary from a slim to oversized fitting – so please always check the description. If you have any questions regarding a fit of a garment please email customer care before purchasing.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make changes as the shipping process has already started. Our orders are processed immediately so once an order ships we are unable to cancel this. If you do need us to cancel your order please email customer care right away including your order number and full name in your request. Always ensure your shipping address is correct. Any order with an invalid address will be automatically returned and cause a delay in delivery time. If you have entered an incorrect delivery address, please contact customer care.

What if something I ordered arrived damaged, incorrect or faulty?

Please contact us (email / call us) straight away so we can help you with this.

Garments & Care

What if an item is not the color that I thought it would be?

Please bear in mind due to different computer monitors/calibrations colors may vary slightly from the picture. Although every effort is made to photograph garments in truest form and describe these in detail, we cannot guarantee every monitor will accurately depict the actual color of the product.

How do I care for my Summer Somewhere garments?

Each Summer Somewhere piece is hand made and hand dyed. Each garment has care instructions listed in the product page and we will also include a care note in the delivery box. We recommend dry cleaning all dark colored garments and for the rest hand wash in cold water.

Domestic & International Shipping

Where do you ship?

We ship all over the world. 

Is there a shipping fee?

We ship all over India for free of orders over Rs.6000. Orders of a lesser value (for India) and all international orders, have a delivery fee associated depending on your delivery address. You will be able to view the information at the time of checkout.

What’s the status of my order?

Once you’ve received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.

How long will it take to receive my order?

If the items you are order are in stock, your order will be dispatched the within 1-2 business days. Please note, during sale events or within 3 days of a new collection launch you may experience a 3-5 delay in receiving your order. International deliveries will take up to 15-20 working days. If you want an express delivery, please contact us on +91 90000000 or email us on customerservice@summersomewhere.co. Please note there will be an additional charge for this service.

Will I have to pay customs and duties taxes?

If you purchase from outside of India, you, the buyer, are responsible for all customs & duties associated within your own country. For detailed information, we recommend contacting your local customs office or reading our shipping terms page. We are legally required to declare the full value paid on all Summer Somewhere orders and must include the correct invoice for customs should they request this.

Sale

What does final sale mean?

Items marked with final sale will not be accepted for a return or exchange. If you have any questions about your sale item or want to check whether your order qualifies for a refund please email customer care.

What if a final sale item I ordered arrived damaged?

Please email customer care with your order number, full name and photographs of the damaged garment.

Will there be delays during a sale period in shipping?

During sale events or within 3 days of a new collection launching you may experience a delay on your item being shipped. We appreciate your patience during these delays and work hard to get your item to you in the quickest time possible.

How can I use a voucher/code?

After you have added your items to your cart, please select to proceed to checkout. You will have the option to add your discount code or promo code to your order. Please bear in mind, only one discount code can be redeemed per order.

Back in stock

What does it mean if I can sign up for an item?

If an item is sold out, you can sign up with your email and let us know your desired color and size. As soon as your favourite item is back in stock in your preferred sizing/color we will notify you via email.

Returns & Exchanges

Can I return or exchange a garment?

Unfortunately, at this moment we do not have a return policy. If the garment that you have purchased is not the right size we will exchange the size for you within 14 days of the delivery of the garments. Please ensure that the garment if returned is unused, is in the original packaging and has all the original tags. Once we receive the returned package, the Summer Somewhere team will review the reason for exchange and based on the jurisdiction we will process the return / exchange.

How can I exchange a garment?

STEP 1: Send us an email within 5 business days of receiving the package on customerservice@summersomewhere.co. If the number of days exceeds then the item will not be accepted for a return / exchange.

STEP 2: Team Summer Somewhere will revert with an email confirming the return / exchange.
STEP 3: Pack the garment in its original packaging with all the original tags, along with the completed invoice. Send the package to the address stated in the return email. Please note that we will not accept an exchanges for items marked as SALE. Unfortunately, we do not accept any international returns / exchanges at the moment.

What if the garment received is faulty / damaged?

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at customerservice@summersomewhere.co with ‘Request for Return/Exchange’ follow by your Order Number in the subject line. In the email mention the reason for the claim along with images of the damage. We will replace the item if stock is available or refund you upon return.

What if an item I purchased is out of stock?

If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

Do you have a return pick up service for items that I need to exchange?

We have a courier service that will facilitate the return, however this will be chargeable. Once we receive your request for exchange, we will send you an email stating all details and charges of the return. Be sure to view our size chart before placing your order to make the purchase seamless.

Payments

What are the payment methods that are accepted online?

Online: We accept all major Credit and Debit Cards (Visa, Mastercard, Amex, Diners Club and Maestro) for domestic and international online purchases. You can also pay via net banking or use our affiliated online wallets. If you would like to pay via bank transfer please send us a message on +91 93211 07539.

Do you accept Cash On Delivery (COD)?

Currently we do not accept COD.

My account

How can we create an account?

To create an account click here

I forgot my Password, how can it be reset?

Click here to reset your password.

Have a question that is not listed here?

Please write to us on customerservice@summersomewhere.co and we will revert to you within 24 hours.

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